Posts Tagged Friday’s UK

THANKS!

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Thanks to all of you that have expressed support for my upcoming book. A special thanks to the alumni that have shared their memories from Friday’s glory days. 2015 will be the 50th anniversary of Alan Stillman’s launch of the original Friday’s at 63rd & 1st in NYC and Jim West, the first hourly employee hired for the Greenville Ave store, is organizing a reunion in Dallas. We will keep everyone posted on the time and place.

 

Many of you have asked when the book will be available. It will go to our agent this month and he says the publishing process usually takes about six months. While a great book could be written about all the fun we had during those early years, it would probably have to be X rated. The book I have written is about the founding principles that made Friday’s so successful. Those principles are being employed by many successful businesses in many fields today and we highlight a few. The biggest delight for me is that Karen Forrester, Friday’s CEO in the UK, has returned her 60 restaurants to these well proven principles and achieved the same outstanding results as Friday’s achieved in the glory days. This validation is truly heart warming and the “Friday’s Family” spirit is the same as the original.

 

If you have read my earlier blogs, I refer to many of Friday’s founding principles. I received one email reminding me I once threatened to write a book titled “It’s the food, stupid!” While the concept is true and many of the large chains have forgotten that, the book is about management principles, problem solving and excellence. While it is tempting, the book will avoid a post mortem of Friday’s since I left.  I think the results speak for themselves. Customer counts always tell the tale and in the UK they are up 100% in the last four years! I rest my case.

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New Years Resolution

“Trying to compromise EXCELLENCE is like trying to let a little bit of air out of a balloon with a hat pin.” – Daniel R. Scogginimageimageimageimage

This is a great time of year to hit the reset button and inspire ourselves with new resolve for the New Year. The #1 goal and focus of the counseling I do and classes I teach is EXCELLENCE. I know it is an over worked – word – concept – topic or whatever but that does not make it any less valuable goal. An interesting exercise is to list the benefits of excellence as a personal and business goal. A list of fifty is easy, just start with excellence builds pride, morale and attracts the best and brightest. Excellence eliminates the majority of the competition and the necessity for  give away marketing. My favorite is its FUN! I could go on but you get the idea.

As I began writing my book I was delighted to be contacted by Karen Forrester, the CEO of T.G.I. Friday’s, UK.  We have become great friends and I a big fan of her work, she has captured the original Friday’s spirit. She pursues EXCELLENCE and guess what, she demonstrates the benefits of it’s pursuit. A list of fifty would be easy but I will give you just one, her customer counts are up over 100% without any give away marketing!

If you choose to pursue the fulfilling goal of excellence I have a word of caution. EXCELLENCE CANNOT BE COMPROMISED. The biggest enemy of EXCELLENCE is compromise or as I call it, the silent killer. It starts innocently with “let’s cut a little slack, just this once” and continues with “does it have to be that good?” Think about it, EXCELLENCE is a never-ending pursuit UP so by definition any compromise would be a step down toward MEDIOCRITY.

 

Start 2014 with a commitment to EXCELLENCE it’s inspirational & FUN! Happy New Year.  

 

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THATS WHAT I AM TALKING ABOUT!!!!!

imageimageimageimageimageimageimage It is so refreshing to see EXCELLENT RESULTS!

The FOOD HYGIENE RATING above is a BIG DEAL, as anyone in the food service industry can attest. The rating above is not just for a single restaurant but the entire chain in the UK!!! If you have read the blog in the past, this is further confirmation of the ‘Tale of Two Friday’s’ and the presentation of ‘The Founder’s Award” I made to Karen in London recently. Karen and her Friday’s Family are the reincarnation of the ‘ORIGINAL FRIDAY’S‘. Friday’s UK has achieved what we call LEVITATION which is the beneficial balance between the employe, customer and company resulting in each side increasingly benefiting the other. This RESULTS in increased sales, employe benefits and company profits. Friday’s UK leads it’s competition and the balance of Friday’s worldwide by a large margin in all three areas and continues to accelerate. We call that the ‘Magic of LEVITATION!! Oh, and you can read about it in THE book! (I know but I have to plug the book – I do tell Karen’s story as a happy ending)

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