Posts Tagged Dan

SOME ASSEMBLY REQUIRED

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Times Have Changed
I have found writing a very enlightening process. Hopefully, my readers will get as much out of reading the book as I have had in writing it. Besides combining the book’s content with my years of experience, I have spent much time researching current trends to make this information relevant for today. In this technology driven age, it seems presentation is paramount.  There are a variety of new forms of communication besides traditional publishing. The attention span of the reader is being trained by USA Today, Facebook and Twitter.  The rate and direction of change is hard for even the professionals in the business world to absorb.

Help Wanted
My working research indicated a clear need. The business world is confused. Young people straight out of college have no direction. Companies are failing in record numbers. I have heard the stories from people I have met and interviewed. It is clear to me that business people can become much more successful. All they need is some help. Frankly, I couldn’t wait to get started because I know what it takes to be successful.

The Solution
I gathered a team of professionals to help me with this important piece of work. Initially, we assembled a wealth of information and sorted it into what we felt was a logical outline. Then we wrote our first draft which had sufficient value to attract a respected agent. Along the way we developed our graphics and worked through our first re-write. Our objective has always been clear. It was not to tell the story of T.G.I. Friday’s or to simply be a tell-all memoir. Instead, we have focused on producing a working manual for entrepreneurs, up-start young managers, or anyone who simply wants to have a more successful life. This life-long collection of tools, philosophies, theories and metaphors are all well suited to the task.

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Life’s Manual
Recently, I had a little unanticipated “think” time while being hospitalized with a tough flu-like infection. I don’t know if it was the morphine or the high fever, but in my delirium, I had an epiphany. What people need is something simple and easy to use that can still give them dramatic changes. Certainly you are familiar with the manuals you receive with major purchases, automobiles and the like. While there is thick, well document version, almost none of us get beyond the Quick Start Guide” and truthfully some of us only use it when all else has failed! So, our vision is to produce a business success “Quick Start Guide.”

The Right Road
Whether you need a start-up, a tune-up or simply a road map, this guide will help you with goal setting, problem solving, and development.  We are hard at work producing the operating manual that will guide you down the road to your greater development. All we ask is that you think while we teach you the ins and outs of a principle-based foundation that will take you and your business the distance.  When you learn “how to think” not “what you think” you will be on the road to success!

Dan Scoggin
Friday’s Founder

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INTERNATIONAL FRANCHISING

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Friday’s standard of excellence made franchising difficult. My domestic attempts ended with the buy back of the restaurants. It was  frustrating to have people pay you so much money just to ignore your direction. After the buy back, when returned to the founding principles, the restaurants returned to prosperity.

International expansion, however, could best be accomplished with nationals in each country. I established very strict requirements, increased training requirements and was very careful in partner selection. We were very fortunate to have as our first partner Whitbread, a large diversified UK company. The key to their selection and ultimate success was Tony Hughes. Under his leadership Friday’s was incredibly successful. Later, after his departure, things changed and a near failure took place. We tell this story in the last chapter of my book, with a happy ending. The book also establishes the clear pattern going all the way back to our near failure in the beginning of Friday’s history.  Can you say ‘Back to the basics!’

We established a clear and successful template for international franchise expansion. Prior to our entry, many franchised concepts modified their fare to accommodate local tastes and food preferences. It was my belief that even though the British drank their beer at a different temperature, had their salads in a different meal sequence, etc., we  were an American restaurant and would do EVERYTHING EXACTLY as we were doing it in the U.S.  At the time this was controversial it but proved to be a major component of our success.

We have watched Karen Forrester demonstrate CLEARLY  that the founding principles of Friday’s work whenever and wherever applied. We devote the last chapter of my book to her story. You say, but Dan, you are repeating yourself , and I say yes but I AM PROMOTING MY BOOK, so you will probably hear it again.

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WRITING – A HEAVY PROJECT

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HEAVY – LIKE SNACKING AND NOT EXERCISING WHILE WRITING!

I now have a current view of the worlds obesity problem. First, there is no secret that it is very pleasurable to eat. Second, no one forces you to eat, so it is a choice. Third, eating choices both volume and type effect body fat. Fourth, no one is keeping any of this a secret. Fifth, exercise is very important in maintaining health in general and weight specifically.

I have lost 15#’s so far and plan to lose another 15#’s in the near future. That was my original goal but after checking my closet I have some neat stuff that require another 5 to 10#’s. So, how am I doing this you ask? By following my fathers advice: “If you are fat it is because you eat too much and if you are not hungry you are not losing weight!” As a chef most of his life he had first hand experience.

Conclusion: if you want to use Weight Watchers, Atkins or any of the organized helps, that cool, but it still comes down to my fathers advice with a little self control thrown in. So please don’t blame McDonalds or Lays, I sure don’t blame all those snacks that attacked me while I skipped my exercise and blimped up! I’ll blog when I reach my goal, no pictures please, I still haven’t figured out the other aging tell tales!

The government will soon becoming out with a new department to oversee that we eat healthy and exercise, so if you ignore my fathers, advice they will be around and help?

UPDATE: 3/17/13 – – WEIGHT LOSS TWENTY POUNDS!!

 

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FRESH SEAFOOD NO SCUBA

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We caught about as much fresh seafood as we could use everywhere we traveled but some of the best was in Alaska! The big disadvantage was no Scuba Diving! Here you see me with our underwater television camera equiped with a 100′ cable. Just a beautiful sub-surface but too damn cold to dive.

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MPH – OMG – PLUS MINUS ZERO

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What do these three tags have in common? Discussion tomorrow.

 

 

TOMORROW: These are reminder tags for customer service. MPH is Mariano’s in Dallas, reminder to ‘make people happy’, OMG is Friday’s UK’s, that while serving millions of guest a year that each one counts thus ‘one memorable guest. The granddaddy is the plus,  – minus – zero – theory I used at Friday’s. So what’s the big deal? In spite of the huge return on effort, it is the exception to find and receive exceptional customer service. I have seen the excellent results of these three reminders but for each one of these three I have seen thousands that are just empty reminders. One of the biggest mysteries of business is WHY? We address this question in Triceptive. 

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GENERATION………???????

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I have daughters that cross the spectrum from the Boomer, X and Y generations. In fact, I have grandchildren who are smack dab in the middle of the Y generation. I have managed large numbers of people from each of these generations. I have read everything I can get my hands on and listened carefully to business leaders and past associates views.  Most importantly I have talked to representatives of each generation. Finally, I have finished writing my thoughts and advice on this topic. Don’t you just love book teases!!!!

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PROCESS – VS – RESULTS

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A problem for governments and businesses alike is non-productive work, or busy work. Sweat is often confused with productivity. A cluttered desk, long hours, even dedication can be confused with results. We devote a major focus in the book to process vs results. Today my research yielded a startling new example of process (non-productive work)  robbing a business of productivity and therefore the ability fairly care for employees and customers alike. I have no way of putting a full measure to how much human effort is consumed in process that  is of no real value. Waste profits no one!

 

EFFORT WITHOUT RESULTS IS MEANINGLESS – DAN SCOGGIN

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Fork in the Road

imageimageWe all regularly find ourselves at major decision points. How we make these decisions is critical to our future, college, marriage, a new job. or life style change in general. Look beyond the windshield. Usually all you see are the bugs, your current problems. Look down the road, ask yourself, ‘what do I want my life to look like in 10 years or more?’ Get a fix on your long term goal, the answer to the question will  then be clear.

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Simple vs Easy

Ronald Reagan said, “They say we offer simple answers to complex problems. Well, perhaps there is a simple answer – not an easy answer but simple.”  I love problem solving. The method I use, is to reduce a problem to it’s simplest form. We do that with our teaching metaphors in the book. This method makes the answer clear and usually SIMPLE but not EASY.  My observations of management  today is there are way to many looking for EASY.  Could it be that SIMPLE?

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Dan Scoggin
www.fridaysfounder.com

 

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Antique Canoe Dealer

 

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For Sale but not by me

I needed business cards because I was tired of writing all my information on scraps of paper. Our training company, when fully developed, will operate under the name of TriCept, LLC. So we have a name and logo for the card but I still needed a title. With a little tongue in cheek, Casper suggested the title of “‘Antique Canoe Dealer.”

Why is that so funny? Well, it the only reference that can be found of my existence in the T.G.I. Friday’s website. If you haven’t heard, I founded Friday’s. But even better than that, I invented Potato Skins!  Personally, I think it’s rather humorous and speaks volumes that I’m considered a world-renowned Antique Canoe Dealer. Frankly, I wouldn’t bring it up here but I have been handing out a lot of business cards  and didn’t want to start getting orders for antique canoes!

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Based on the Standard of Excellence

Read and post to win a trip on The Magic Bus!
Dan Scoggin
www.fridaysfounder.com

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