Friday's Founder

‘Levitation’ is the magic carpet ride of business. The ‘Triangle Theory’ is the formula that teaches the importance of balancing the focus and benefits for all stake holders in an enterprise. When the bottom line is the primary focus, usually at the expense of the employee and customer, magic opportunities are missed.  It has been demonstrated that if you invest in your employees  and customers the bottom line will take care of itself. Picture customers so happy that they tell everyone, come in often, bring their friends and handsomely reward your employees. Picture employees so happy with the company and treatment by the customers they bring their ‘A’ game and more everyday. The company wins with all the free advertising, high employee morale and low turnover.  Magic happens when each side of the triangle is motivated to do more for the other and the equation feeds on itself. This is ‘Levitation ‘ and it’s Magic!

Triangle Theory excerpts....