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Karen has restored the ‘real’ Friday’s to the UK. The measure of her success are her  results. Back to the basics, she has won the approval of employees and customers alike which has produced a very desirable return for the company. The Triangle Theory has proven itself once again. Friday’s was built on core values, all centered on a standard of excellence. While winning many awards as an employer, from industry peers in the UK, the real measure of the employee side of the triangle, is her employe morale and enthusiastic performance to the standard of excellence. The heartbeat of any business is the customer and a key measure of their happiness is, do they come back? Karen has doubled customer counts during her tenure. I would say that’s an outstanding endorsement from the customer side of the triangle.

On the company side, as the triangle theory teaches, maximize care of the employee and customer and the company’s side will take care of itself. Karen has increased the number of units by 33%, sales by 100% and profits by over 400% with employee and customer satisfaction beyond measure.  It is so refreshing to see clean well run stores, happy smiling employees and customers returning with their friends. No fancy well-named programs, just the basics and results. While in London, for the first time in years, I walked into clean, sincerely friendly, well run Friday’s.

Karen’s award was conceived and crafted by Friday’s Legendary Alumni.*  I can think of no higher honor than recognition by those who were there in the beginning and made Friday’s a success. It is a real thrill for all of us from the glory days see them recreated. We are very proud of you, Karen, and the entire Friday’s Family you have brought back to life.

THANK YOU VERY MUCH,

DANIEL R. SCOGGIN

FOUNDING CEO

*Note:  I will write again soon to explain the symbols used for the Founder’s Award and Pin all developed by Friday’s Legendary Alumni.  These fantastic alumni are:  Mikie Baker, Rush Bowman, Jimmy Foster and Jim West.

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