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What do these three tags have in common? Discussion tomorrow.

 

 

TOMORROW: These are reminder tags for customer service. MPH is Mariano’s in Dallas, reminder to ‘make people happy’, OMG is Friday’s UK’s, that while serving millions of guest a year that each one counts thus ‘one memorable guest. The granddaddy is the plus,  – minus – zero – theory I used at Friday’s. So what’s the big deal? In spite of the huge return on effort, it is the exception to find and receive exceptional customer service. I have seen the excellent results of these three reminders but for each one of these three I have seen thousands that are just empty reminders. One of the biggest mysteries of business is WHY? We address this question in Triceptive. 

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