Archive for January, 2013

Which do you VALUE most?

 Writing Triceptive illuminated a couple of paradoxes. Pier 39 is one of the highest volume tourist attractions in the U.S. The wide variety (pun intended) of people, makes for people watching at it’s finest. We consistently see kind and polite behavior, generates the same behavior in return. We have seen this in our travels. One of the most delightful demonstrations, at the queue for the Lions Gate Bridge in Vancouver, BC. Everyone wins here and traffic moves nicely by simply taking turns.

The Triceptive method of management and it’s reliance on honesty proves another obscure truth: “The quickest way to the pot of gold you seek, is through honesty.”

Why, then, is is so rare?      Wait for it……… the book!

The customer the company MONEY and you!?

Seems like an easy equation but based on understanding  it’s not. I am not going to wax political here, that’s not my area and while similar, it’s totally different. I was, however, surprised how hard it is to get the true understanding of this relationship, when building a companies culture. Once you have gained a true and balanced understanding it is a HUGE tool that works for  everyone in the equation. Yes, another shameless pitch for  the book!

COMING SOON: Coast to coast book signing on the Magic Bus. No drugs will be involved in the design and decor of the bus….it will just look like it!


Ain’t that a shame!

Sincerity can be shocking. I have become so numbed to the food servers required check back ‘How’s the food?’ During my recent Texas trip, Casper, Stroke of Genius and I were having dinner at a  steakhouse and I was actually shocked when our young server truly wanted to know how my food tasted and if I was enjoying it. It was just like a family member who had cooked the food themselves and was concerned that you like it. Ain’t that a shame! We have become so numbed to insincere that sincere is shocking!

One of my teaching metaphors is called the ‘employee’s cloak’  it teaches against dawning the cloak of a personality foreign to your own. The restaurant server one goes…….Hi… ….name ….Johnny…I … will… be… your server…tonight… would…you… like …something….to drink…besides …water. All in a strange voice and cadence, totally un-natural . That was the efficient cloak the warm friendly cloak comes just before the bill and tip time!

I think we like Costa Rica so much be cause they say and mean ‘con mucho gusto’  with much pleasure!

This is your Captain speaking!

Magic Bus tour
Dan & Sandy or ‘Dandy”

 The Magic Bus Tour is designed to bring joy an happiness to all. If you see through that, how about, The Magic Bus Tour is designed to sell books. The truth is it will do both. It has been suggested ‘tickets to ride’ should be automatically issued to couples who either got married in the phone booth or at least met at Friday’s. There are several other feats accomplished by Friday.s customers, on premise, but we haven’t figured out how to verify them? Any suggestions?.

I HATE mediocrity!

 I don’t hate many things but I do hate medocrity. In any human effort it is such a waste of life. At the age of 75 I have a little different perspective (I think improved!), it’s all about about achievement (results) past, present and future. Excellence is good, medocrity is pathetic. Flying back from a meeting with Casper, we are in the final stages of writing the book, I had the honor of sitting next to a U.S. Marine. Shawn Pickell, recently retired from the Corp, was flying out to see his nephew graduate from Marine boot camp. Shawn was an instructor, not the drill type, but motivational and training for recruiters. What a blast to swap ideas and tools of the trade. The bottom line is you don’t have to wonder where a Marine stands or question his honor and pride. Such a pleasure to talk to him. Shawn when you read this, thanks for some great ideas.

I have never met a mediocre Marine!

Triceptive Tried and True – Triceptive Trio

 Triceptive Training Tower

           Triceptive Triumphant Tour

                      Triceptive Trinity of Truth

Triceptive Teaching & Training

           Triceptive Teaching Toolbox

                         Triceptive Tasty Treats

Tremendous Triceptive Teacher


More about TriCept & more to follow!

A new force in business & personal training

In addition to the book we plan to establish an executive training center, based on the book. The TriCept logo is a stylized combination of the the ‘Beach Ball’, ‘Four Wall’s’ and ‘Triangle’ theories. The name itself is a combination of our three party focus, the employee, customer and company.The name, is the concept of three or TriCept. We are shopping for a vintage double decker bus as our vehicle for a book signing tour. Think back to the seventies and you’ll know the direction for the bus graphics! We will visit each country that has density to justify the expense. With a thousand Friday’s world wide we may be doing some travel. We plan to serve Potato Skins (after all it’s my invention) and a Triangular Tasty Tart, known as the Triceptive Trio Tart. Rides will be offered to everyone that worked in the Friday’s family circa 1971 to 1986. For those who missed this golden era of fun, contests will help accommodate their requests A fun time is guaranteed. We be looking for an awesome  photographer and witty bus driver, both will have to have Friday’s qualifications.

We love graphics

One of the contests is sure to be the cotton ball count on Sandy’s earlier rabbit costume or how many times I was hit on that night?!

The cheese stands alone

Triceptive Teacher Training
‘Triceptive Trio’

One of our most popular and widely used theories is the “Beach Ball.” 

It’s use is to help in gaining differing points of view. If you are not familiar with the metaphor, it’s explained in the book! Am I subtle or what.

George Carlin makes an observation that eludes it’s use since the differing points of view have a single source, “Have you ever noticed that anybody driving slower than you is an idiot, and anyone going faster than you is a maniac?”

What does it feel like to play on a Super Bowl Team?.


Well, I know it feels better than playing on a mediocre team. It is beyond me why anyone one would not want to put in the extra effort to be the best. Playing with the best is so energizing one forgets to get tired. My pet peeve is a leader who tries to pass mediority off as excellence. I address this phenomena in the book in the chapter about PROCESS. Have you ever known someone who has made a good living and never produced a tangible result, but they are brilliant at explaining WHY ‘it’ didn’t happen?

“Most people say that it is the intellect that makes a great scientist. They are wrong: it is character.” Albert Einstein

This is true of the Triceptive Trio of Leadership – coaching, managing and teaching.


 Little known benefit of wearing hats.
It makes you a bigger person!
This is Mikie’s HAT from Goorin Bros. San Francisco……as you can see it makes her taller and certainly more  suave & debonair…..but stature……who would have guessed!?!

“Cock your hat – angles are attitudes.”
                              Frank Sinatra

“I’ll beat him so bad he’ll need a shoehorn to put his hat on.”
                              Muhammad Ali