Archive for January 19th, 2013

The customer the company MONEY and you!?

Seems like an easy equation but based on understanding  it’s not. I am not going to wax political here, that’s not my area and while similar, it’s totally different. I was, however, surprised how hard it is to get the true understanding of this relationship, when building a companies culture. Once you have gained a true and balanced understanding it is a HUGE tool that works for  everyone in the equation. Yes, another shameless pitch for  the book!

COMING SOON: Coast to coast book signing on the Magic Bus. No drugs will be involved in the design and decor of the bus….it will just look like it!

GO NINERS!!! GO KAP!!!

Ain’t that a shame!

Sincerity can be shocking. I have become so numbed to the food servers required check back ‘How’s the food?’ During my recent Texas trip, Casper, Stroke of Genius and I were having dinner at a  steakhouse and I was actually shocked when our young server truly wanted to know how my food tasted and if I was enjoying it. It was just like a family member who had cooked the food themselves and was concerned that you like it. Ain’t that a shame! We have become so numbed to insincere that sincere is shocking!

One of my teaching metaphors is called the ‘employee’s cloak’  it teaches against dawning the cloak of a personality foreign to your own. The restaurant server one goes…….Hi…..my ….name ….Johnny…I … will… be… your server…tonight… would…you… like …something….to drink…besides …water. All in a strange voice and cadence, totally un-natural . That was the efficient cloak the warm friendly cloak comes just before the bill and tip time!

I think we like Costa Rica so much be cause they say and mean ‘con mucho gusto’  with much pleasure!